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Frequently Asked Questions

1. What is the status of my order?

You can find the status of your parcel service order in My FloorDealXL or via the Track & Trace code that you receive shortly before shipment. Note: only the status of parcel service orders can be found.

2. How can I return or exchange products?

Deze kunnen worden terug gebracht naar Vloerenkamer B.V.

3. I have a problem with my order or received products. What can I do?

Graag een email met toelichting.

4. What are the payment options at FloorDealXL?

U kunt pinnen bij afhalen, of via IDeal uw betaling voldoen.

6. What are the opening hours of FloorDealXL?

Dinsdag : 09:00/17:30

Woensdag : 09:00/17:30

Donderdag : 09:00/17:30

Vrijdag : 09:00/17:30

Zatrerdag : 10:00/16:00

8. Can all items that are available in the store also be ordered via the webshop?

In onze winkel, hebben we nog meer vloeren, zowel Hout als Tegels, als laminaat.